Refund Policy

At 39 Dollar Social, we strive to deliver high-quality digital services on time. However, due to the nature of digital work and custom software development, we maintain a strict refund policy to protect both our clients and our team.

1. Eligibility for a Refund

We offer refunds ONLY under the following specific circumstances:

  • Project Not Started: If you cancel your order before our team has started working on your project, you are eligible for a full 100% refund.
  • Missed Deadline (Late Delivery): If we fail to deliver the project by the agreed-upon deadline, and the delay is solely our fault, you are entitled to a refund.

2. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

  • Once the project has started and work is in progress (unless the deadline is missed).
  • If you change your mind or decide you no longer need the service after work has begun.
  • If the project is delayed because you (the client) failed to provide necessary information, assets, or feedback in a timely manner.
  • If the completed work matches the agreed-upon scope but you simply "don't like it" (we offer revisions instead).

3. How to Request a Refund

To request a refund, please contact us immediately with your Order ID and the reason for the request.

📧 Email: support@39dollarsocial.com

Last Updated: January 2026